Vocus has released their 2011 Planning Survey and there are some very interesting findings and stats highlighted in the report. Take a good look at your corporate culture and consider if you really are an active participant in the social media channel and all the others which today’s cross-channel consumers thrive in.
What many companies forget is the golden rule of ‘what’s in it for them’: why should anyone follow your company on Twitter, subscribe to your YouTube channel or ‘like’ on Facebook? Set the expectations, don’t just ask to follow but explain what’s in for the people.
There are many reasons why businesses fail incorporating social media. From corporate culture to overemphasizing message and medium to ignoring the listening priority to short-term tactics. One of the reasons is obviously also a lack of strategy and planning which clearly came forward in a report by Digital Brand Expressions.
Marketers must stop thinking about channels as different and start seeing the world with a wider view. Knock down the silos! Rip off the labels and stomp on them! As soon as you try to categorize something, your vision starts to narrow and you lose perspective.