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Content Marketing: When Stories, Emotions and People Meet

Content, my passion, has for many years been treated as the ugly duckling of the online marketing universe. Today however, this seems to have changed. Or better, from the European perspective I maybe should say “it starts to change”. Yes, I’m talking about content marketing. Exchanging ideas and thoughts on content marketing with some European […]

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Five Anti-Tips to Succeed in Viral Marketing

Despite all the viral marketing success stories, there is still an embarrassing number of amateur mistakes made in the average viral marketing campaign. In this post you will find five anti-tips that will help you in better planning and executing a successful viral marketing campaign.

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Five Major Marketing and Communication Changes In The Social Media Age

A whole new range of social channels has joined existing interaction channels and have shifted the focus from communicating as in messaging to communication as a balanced mix of cross-channel dialogues where listening is key. Five major changes in the social media age.

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Calculating the Value of the Customer Life Cycle

The value of the customer life cycle, also called CLV, looks at the investments we plan to make for the customers (retention, sales, promotion, customer service, etc) and the return we expect from the customers. CLV has everything to do with the present and the future. An introduction.

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