The economy, life itself and even our self-perception is relational but one can’t deny that economical, cultural and corporate changes are happening in what is called the ‘social media age’. And, although social media are not the key drivers in these changes, the ‘social’ dimension definitely is part of them. But let’s not get too philosophical
One of the most sought after answers in Social Media is whether or not engagement in social networks such as Twitter or Facebook directly correlates to customer acquisition, retention, and advocacy. Before we can earn customers however, we have to recognize that at any given time, there are also prospects. And, prospects require information and confidence in order to make decisions.
In this interview, Brian Solis shares his thoughts on the social evolutions, the role of content and the importance of listening and taking action to engage and interact.
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