About Social Marketing Forum

All good marketing is social, regardless of the tactics and channels. Marketing is about people, customer satisfaction, relevance and goals. A truly holistic and customer-centric approach is a must. That’s what we stand for. Welcome to the (soon to be entirely revamped) Social Marketing Forum.

People’s behavior is more important than ever. That’s not a contradiction: customers define whether you will succeed and digital technologies enable them to. They are informed and, indeed, empowered. Marketers need an integrated approach revolving around the customer while looking at the intent, emotional triggers and social behavior of their customers in the broadest sense.

That’s what Social Marketing Forum wants to teach marketing professionals by offering:

Do you believe in a people-centric and integrated marketing/business approach or want to share your questions and insights?

Stay tuned for (much) more in 2013.

J-P De Clerck, founder